Ticketing System Implementation

Ticketing system provides a platform for an organization to effectively and intelligently manage and maintain a list of reported customer issues, tasks, and requests. It is a powerful, highly portable, and platform independent system that eases alliances within organizations and makes it easy for them to take care of their customers. Open source based support ticketing system consists of email, phone & web based inquiry into a simple easy-to-use multi-user web interface. It manages, organize and record all your support requests and responses at one place.
System Architecture

Core Features of Ticketing System:
 
Assign/transfer tickets
Set priority and assign tickets to concern department or staff.
Internal notes and Customizable ticketing browser layout
  Choose and add internal notes to tickets for staff . Staff can leave internal notes on tickets to help keep track of progress.
 
Web and Email Support
  Tickets can be created, updated and resolve via email, online forms or phone.
Access control
  Built-in access control system that lets administrators grant user, group, and role-based rights to users.
 
Auto responses
  Auto generated reply through emails will be sent as a new ticket generate or message to ticket generator. This will inform then the status of the request.
Integration with SMS Inbox
  You can integrate with SMS Long code & Short code systems for generating tickets through SMS.
 
No sign-up Required
  No user account or registration required for users (ticket ID/email used for login).
SMS Alerts Integration
  When any ticket is originated through email, a ticket creator or relevant person will be notified though SMS alters, Integration with HTTP API.
 
Support History
  All support requests and responses are archived.
Integration with Subscriber Management/CRM  System
  You can integrate with your existing 'subscriber management system' or with CRM system to enable the helpdesk/support staff to view customer's information on the fly to reduce latency of two systems.
 
Alerts and Notices
  Staff and clients will receive up to date auto-generated email alerts.
Escalation
  You can have escalation flow in tickets in order to achieve maximum customer satisfaction. In this, the ticket will automatically be escalated to higher authorities in case of non achievement of SLA (delay in resolution).
 
Role-based user management
  You can control access level of your staff based on groups and departments.
All Services Integration
  You can integrate together all the service ( SMS Inbox, SMS Alert, Subscriber Management/CRM)
 
Multiple Reports
  Track daily & monthly graphical management reports and Improve managerial activity,  corporate & operations level strategy and actions.
Email Based Ticketing
 
Ticketing system seamlessly integrates inquiries through email into a simple easy-to-use multi-user web interface.
 
Problem Category and Root Cause
  Assign a problem report, which are used to  take preventive strategy and improving service levels.
Others
  Auto-calculation of hours worked on a ticket
Powerful reporting
Canned responses
Why to choose us?  
 
We at Aruhat for Ticketing System Implementation allow you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.  We have established ourselves and proven our efficiency to offer Ticketing System Implementation services. We also provide migration services for companies gearing up for migration to open source technology. Our services offer customizations to client specific business needs, technical support and user training. All our support services are delivered through the following means. (  E-mail | Chat  |Telephone | Remote login | Physical |Dedicated manpower).
 
We also offers a hosted ticketing solution that manages your business, sales and customers by providing a ticket software for your customer support service. We provide you a complete email management with canned replies, custom fields, private notes and quick ticket search. Our solution surely makes your administration very easy as well as powerful.

Go to Unit Website

Download Brochure

Inquiry Aruhat.png