Business Intelligence Solutions

Business Intelligence mainly refers to computer based techniques used in identifying extracting and analyzing business data such as sales revenue by products or department or by associated costs and incomes.
 
Business Intelligence Systems combine operational data with analytical tools to present complex and competitive information to planners and decision makers.
 
The objective is to improve the timeliness and quality of inputs to the decision process. Business Intelligence is used to understand the capabilities available in the firm; the state of the art, trends, future directions in the markets, the technologies, the regulatory environment in which the firm competes, the actions of competitors and the implications of these actions.
 KPIs

Key Performance Indicators help an organization define and measure progress toward organizational goals

For Business: The percentage of its income that comes from return customers
For Customer Service Department: Percentage of customer calls answered in the first minute
For a social service organization: Might be number of clients assisted during the year
Process: 
  1. Identify the KPIs: Key Performance Indicators  are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged. They are ways to periodically assess the performances of organizations, business units, and their division, departments and employees. KPIs are:
    1. Specific
    2. Measurable
    3. Actionable
    4. Relevant
    5. Time-Framed
  2. Data Mining: Extract, transform, and load transaction data onto the data warehouse system. Store and manage the data in a multidimensional database system. Present the data in a useful format for Analysis. Data Mining Includes:
    1. Initiative Interface
    2. Descriptive Reporting
    3. Algorithm Option
    4. Model Automation
  3. Analysis: Process of inspecting, cleaning, transforming, and modeling data with the goal of highlighting useful information, suggesting conclusions, and supporting decision making.
    1. A user-centric, interactive process
    2. Techniques that find relationships that have not previously been discovered
    3. Correlation, Pivots, Statistical algorithm
    4. Tools Used: SAS, Pentaho BI Suite, SpagoBI, Palo, Mondrian etc.
  4. Presentation & Decision Making: 
    1. KPI Reports
    2. Reports : Tabular and/or Charts
    3. Emails
Advantages Of Business Intelligence:
  • Competitive and location analysis
  • Customer behavior analysis
  • Targeted marketing and sales strategies
  • Business scenarios and forecasting
  • Business service management
  • Business planning and operation optimization
  • Financial management and compliance

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