Business Intelligence Solutions
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Business Intelligence mainly refers to computer based techniques used in identifying extracting and analyzing business data such as sales revenue by products or department or by associated costs and incomes.
Business Intelligence Systems combine operational data with analytical tools to present complex and competitive information to planners and decision makers.
The objective is to improve the timeliness and quality of inputs to the decision process. Business Intelligence is used to understand the capabilities available in the firm; the state of the art, trends, future directions in the markets, the technologies, the regulatory environment in which the firm competes, the actions of competitors and the implications of these actions.
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KPIs
Key Performance Indicators help an organization define and measure progress toward organizational goals
For Business: The percentage of its income that comes from return customers
For Customer Service Department: Percentage of customer calls answered in the first minute
For a social service organization: Might be number of clients assisted during the year
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Process:
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Advantages Of Business Intelligence:
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